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Spectrum Fixed-Rate Price Increase Investigation

vs. Charter Communications (Spectrum)

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Summary

Charter Communications faces allegations of using deceptive pricing practices by raising rates during promised fixed-price promotional periods. Customers claim the company increased base rates, added undisclosed surcharges, and raised equipment fees despite advertising fixed monthly prices.

Details
Current and former Spectrum residential customers allege the company violated fixed-rate pricing promises through multiple tactics. These include annual base rate increases during promotional periods, imposing undisclosed Broadcast TV Surcharges that were later increased, raising equipment fees for cable boxes and modems mid-contract, and removing included TV channels then charging additional fees to restore them. The alleged bait-and-switch scheme resulted in customers paying more than the advertised fixed rates they were promised for one- or two-year service periods.
Who's Eligible?

Current or former Spectrum residential Internet or TV customers who experienced price increases during a promised fixed-rate period (one or two-year plans), including increases to base rates, Broadcast TV Surcharges, or equipment fees